Incident Response
When an incident hits, every minute counts
Structured, expert-led response to contain threats, investigate what happened, restore operations and strengthen defences — plus the planning to be ready before you need it.
The business challenge
Most organisations aren't ready for their first major incident
Under pressure, teams without a plan lose valuable time working out who to call, what to shut down and what evidence to preserve.
No playbook
Roles, decisions and communication paths are unclear during a crisis.
Evidence lost
Well-meaning actions destroy the information needed to understand the attack.
Extended downtime
Recovery takes longer without tested backups and restoration plans.
Our solution
Prepared in advance. Decisive in the moment.
We combine readiness — plans, playbooks and exercises — with hands-on response when incidents occur. Our approach follows recognised incident handling practices so containment, investigation and recovery happen in the right order.
What's included
- Incident response plans and role-based playbooks
- Tabletop exercises with leadership and technical teams
- Forensic investigation and evidence preservation
- Recovery support and lessons-learned reporting
Key capabilities
What our Incident Response services cover
Incident detection
Confirm and scope suspected incidents quickly and accurately.
Containment
Isolate affected systems and accounts to stop the spread.
Investigation
Determine how attackers got in, what they accessed and what they changed.
Recovery
Restore systems safely and verify they are clean before reconnecting.
Post-incident analysis
Root-cause findings and improvements to prevent recurrence.
Readiness planning
Plans, playbooks and exercises so your team knows what to do.
Business benefits
The impact on your business
Reduced impact
Contain incidents before they become crises.
Faster recovery
Return to normal operations sooner and more safely.
Clear decisions
Leaders know their roles and options in advance.
Stronger defences
Every incident becomes a lesson that improves security.
How it works
A proven, step-by-step approach
Clear phases, defined deliverables and regular check-ins — so you always know what's happening and why.
Step 1
Prepare
Build plans, playbooks, contacts and tooling before incidents occur.
Step 2
Detect & contain
Confirm the incident and limit its spread immediately.
Step 3
Investigate & eradicate
Find the root cause and remove the attacker's access.
Step 4
Recover & learn
Restore operations and implement lessons learned.
Technologies & integrations
Platforms we work with
- NIST SP 800-61
- Microsoft Defender XDR
- CrowdStrike Falcon
- Velociraptor
- KAPE
- Magnet AXIOM
- Immutable backups
- SOAR playbooks
Recommendations are vendor-neutral and based on your existing environment. Product names are trademarks of their owners.
Industries served
Where this makes a difference
FAQ
Incident Response: common questions
Have a question that isn't answered here? Our specialists are happy to talk it through.
Avoid switching systems off or wiping devices, as this can destroy evidence. Isolate affected devices from the network if possible, preserve logs, and contact your incident response provider immediately.
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Be ready before you need to be
Build an incident response plan and retainer so your organisation can respond with confidence.